Privacy Policy

Last Updated: 11/19/2025

This Privacy Policy describes how Solid Ground Tile and Mosaics LLC (“we,” “us,” or “our”) collects, uses, and protects information when you visit our website, contact us, or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Text messages sent to our business number

  • Call information when you contact us

  • Messages submitted through our contact forms

  • Any information you choose to include in your message

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Device and browser information

  • Pages viewed and time spent on the site

  • Cookies and similar tracking technologies

Analytics Data

We use Google Analytics to understand how visitors use our website. Google Analytics may collect anonymized data such as:

  • Browser type

  • Device type

  • Interactions with our website

2. How We Use Your Information

We may use the information we collect for purposes including:

  • Responding to inquiries and providing estimates

  • Scheduling communication

  • Improving our website and services

  • Monitoring website usage and performance

  • Protecting our website from fraud or misuse

  • Internal recordkeeping

We do not sell your personal information.

3. How We Share Your Information

We may share your information with trusted third-party service providers who help us operate our business. These include:

  • Google Analytics (website analytics)

  • Google Workspace (email hosting)

  • RingCentral (business phone and text communication)

These third parties only receive the information needed to perform their services and are not permitted to use it for other purposes.

We may also share information if required by law or to protect our legal rights.

4. Cookies and Tracking Technologies

Our website uses cookies to:

  • Improve functionality

  • Understand website traffic

  • Personalize user experience

You can disable cookies through your browser settings, but some features of the site may not function properly.

5. Data Security

We take reasonable measures to protect the information we collect.
However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute protection.

6. Your Choices

You may:

  • Request access to the personal information we have about you

  • Request correction or deletion of your information

  • Opt out of future communications

To make any request, contact us at the email below.

7. Children’s Privacy

Our website and services are not intended for children under 13, and we do not knowingly collect information from children.

8. Links to Third-Party Sites

Our site may contain links to external websites. We are not responsible for the content or privacy practices of those sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, you can contact us at:

Solid Ground Tile and Mosaics LLC
Email: lofquist@solidgroundctm.com