Privacy Policy
Last Updated: 11/19/2025
This Privacy Policy describes how Solid Ground Tile and Mosaics LLC (“we,” “us,” or “our”) collects, uses, and protects information when you visit our website, contact us, or interact with our services.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
Information You Provide Directly
We collect information you voluntarily provide, including:
Name
Email address
Phone number
Text messages sent to our business number
Call information when you contact us
Messages submitted through our contact forms
Any information you choose to include in your message
2. How We Use Your Information
We may use the information we collect for purposes including:
Responding to inquiries and providing estimates
Scheduling communication
Improving our website and services
Monitoring website usage and performance
Protecting our website from fraud or misuse
Internal record keeping
We do not sell your personal information.
3. How We Share Your Information
SMS consent is not shared, sold, rented, or transferred to any third parties or affiliates. Your mobile number and SMS opt-in are used only for communications directly from Solid Ground Tile and Mosaics LLC
These third parties only receive the information needed to perform their services and are not permitted to use it for other purposes.
We may also share information if required by law or to protect our legal rights.
4. Cookies and Tracking Technologies
Our website uses cookies to:
Improve functionality
Understand website traffic
Personalize user experience
You can disable cookies through your browser settings, but some features of the site may not function properly.
5. Data Security
We take reasonable measures to protect the information we collect.
However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute protection.
6. Your Choices
You may:
Request access to the personal information we have about you
Request correction or deletion of your information
Opt out of future communications
To make any request, contact us at the email below.
7. Children’s Privacy
Our website and services are not intended for children under 13, and we do not knowingly collect information from children.
8. Links to Third-Party Sites
Our site may contain links to external websites. We are not responsible for the content or privacy practices of those sites.
9. SMS Communications
By providing your mobile number to Solid Ground Tile and Mosaics LLC, you consent to receive SMS/text messages related to our services. These may include, but are not limited to:
Appointment scheduling or reminders
Job updates
Estimate or quote information
Customer service messages
Project coordination
General communication regarding your service with us
Messaging frequency may vary.
Message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying STOP to any message we send.
For assistance, reply HELP or visit www.solidgroundctm.com.
SMS consent is not shared, sold, rented, or transferred to any third parties or affiliates.
Your mobile number and SMS opt-in are used solely for communications directly from Solid Ground Tile and Mosaics LLC.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
11. Contact Us
If you have questions about this Privacy Policy or your personal information, you can contact us at:
Solid Ground Tile and Mosaics LLC
Email: lofquist@solidgroundctm.com